Frequently Asked Questions
A little more about 1st Choice Cleaners and why we believe we are the best cleaning service in your area
General Questions
These are the questions that we are most frequently asked about our service.
Q: What services do you offer?
A: We provide a range of domestic cleaning services, including regular cleaning, deep cleaning, end-of-tenancy cleaning, and one-off cleaning. If you require a specific service, feel free to contact us.
Q: What areas do you cover?
A: We currently operate in various locations across the UK and are expanding nationwide. If you’re unsure whether we service your area, please get in touch!
Q: Are your cleaners insured?
A: Yes, all our cleaning contractors are fully insured for your peace of mind.
Q: Do you provide cleaning supplies and equipment?
A: We typically use the client’s cleaning products to maintain consistency and avoid allergies. However, if you need us to bring our own supplies, we can arrange this for an additional fee.
Q: How do I book a cleaning appointment?
A: You can book an appointment through our website, via phone, or by email. We recommend booking in advance to secure your preferred time slot.
Pricing & Payment
These are the questions that we are most frequently asked about prices and payment.
Q: How much do your cleaning services cost?
A: Our pricing depends on the type of cleaning service, frequency, and property size. Contact us for a free quote tailored to your needs.
Q: How do I pay for my cleaning service?
A: We accept payments via bank transfer, direct debit, and card payments. Payment details will be provided upon booking.
Q: Do you offer discounts for regular clients?
A: Yes! We offer discounted rates for weekly and bi-weekly cleaning services. Get in touch to learn more about our loyalty discounts.
Appointments and Cancellations
These are the questions that we are most frequently asked about appointments.
Q: Can I reschedule or cancel my appointment?
A: Yes. You can reschedule or cancel your booking with at least 24 hours notice but cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Q: What happens if my cleaner doesn’t show up?
A: While this is rare, if a cleaner is unable to attend due to unforeseen circumstances, we will do our best to arrange a replacement as soon as possible.
Q: Do I need to be home during the cleaning?
A: Not necessarily. Many of our clients provide us with a key or access instructions. Your security is our priority, and we handle all access details with care.
Cleaning Details
These are the questions that we are most frequently asked about the cleaning.
Q: How long will the cleaning take?
A: The duration depends on the size of your property and the type of cleaning service requested. We will provide an estimated time upon booking.
Q: Will I get the same cleaner each time?
A: We strive to provide the same cleaner for regular bookings. However, in case of illness or holiday, we will notify you and arrange an alternative cleaner if needed.
Q: What if I’m not happy with the cleaning?
A: Your satisfaction is our priority. If you’re not happy with the service, please let us know within 24 hours, and we will arrange for any necessary touch-ups.
Contact Us
To ask a question, book a clean or request a quote
Call: 01223 944297 or 07488 870078
Text: 07488 870078
WhatsApp: 07488 870078
We also clean in the following areas:
Abington, Arrington, Ashdon, Baldock, Balsham, Barrington, Biggleswade, Bishop’s Stortford, Bourn, Burwell, Buntingford, Cambourne, Castle Camps, Cherry Hinton, Comberton, Cottenham, Duxford, Dry Drayton, Ely, Fen Drayton, Fenstanton, Foxton, Fulbourn, Gamlingay, Girton, Grantchester, Great Chesterford, Great Gransden, Great Shelford, Guilden Morden, Harston, Haslingfield, Histon, Huntingdon, Linton, Litlington, Little Chesterford, Little Gransden, Little Shelford, Longstanton, Meldreth, Melbourn, Milton, Newmarket, Newport, Oakington, Over, Papworth Everard, Royston, Saffron Walden, Sawston, Sawtry, Saffron Walden, Soham, St Ives, St Neots, Stansted Mountfitchet, Steeple Morden, Swavesey, Teversham, Thaxted, Waterbeach, Weston Colville, Whittlesford, Willingham, Wrestlingworth